Refund policy

Because of the boutique, handcrafted, and often custom work required to craft our products, we have an "all sales final" policy and generally do not accept any returns or exchanges.

However, on a case-by-case basis we may still be able to assist with your product issue or offer an alternative solution.

To inquire about available options, you can contact us at support@lottiesloops.com.

If you're experiencing exigent circumstances and your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any questions at support@lottiesloops.com. 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items often cannot be returned, regardless of the circumstances, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Like refunds, eligibility for exchanges will be determined on a case-by-case basis.

Unfortunately, we cannot accept exchanges on sale items or gift cards.

 

Refunds

If your return request is accepted, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@lottiesloops.com.